Last Updated: June 2026

Ferm India respects your privacy and is committed to protecting your personal information.

1. Information We Collect

We may collect:

Personal Information:

• Name
• Mobile number
• Email address
• Business information
• Dealer details
• Shipping and billing information

Account Information:

• Username
• Login activity
• Account preferences

Device Information:

• IP address

Notification Information:

• Firebase push notification identifiers

2. How We Collect Information

Information is collected when:

• Accounts are created
• Orders are placed
• Warranty claims are submitted
• Users communicate with us
• OTP verification is completed
• Notifications are delivered

3. OTP and Verification Data

We may send One-Time Passwords (OTPs) through SMS for account verification and security purposes.

Users consent to receiving such communications when using our services.

4. How We Use Information

We use collected information to:

• Manage accounts
• Process orders
• Deliver products
• Handle warranty claims
• Communicate updates
• Improve services
• Prevent fraud and misuse
• Meet legal obligations

5. Push Notifications

Ferm India may use Firebase Cloud Messaging (FCM) to send:

• Order updates
• Account notifications
• Service alerts

Users may disable notifications through device settings.

6. Information Sharing

We do not sell personal information.

Information may be shared with:

• Logistics partners
• Technology service providers
• Legal authorities when required by law
• Professional advisors and auditors

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information.

However, no online system can guarantee absolute security.

8. Data Retention

Information is retained only as long as necessary for:

• Business operations
• Warranty management
• Legal compliance
• Dispute resolution

9. User Rights

Users may request:

• Access to their information
• Correction of inaccurate information
• Deletion of information where legally permissible

Requests may be submitted through the contact details below.

10. Third-Party Services

The platform may rely on third-party services for:

• SMS delivery
• Notification services
• Hosting infrastructure

Such providers may process information on our behalf.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age.

12. Changes to This Policy

Ferm India may update this Privacy Policy periodically.

Updated versions will be posted on the platform with a revised effective date.

13. Contact and Grievance Officer

Ferm India No.85/1, 2nd Floor, 1st Main, 3rd Cross,

New Timberyard Layout,

Bangalore – 560026,

Email: info@fermindia.in

Phone: +91-96060 79453

Users may contact us regarding privacy concerns, grievances, or data-related requests.